Introducing Gosoft Connect
The next generation of chat and widget tools: AI at the center, humans where they matter. Built from scratch on the lessons of our earlier platform.
We've been building chat and widget tools for websites since 2024. This week we're launching Gosoft Connect, the next generation of our platform. It's not just an upgrade; it's a completely new foundation, built from the lessons of our earlier solutions.
Why from scratch
The old platform had a lot going for it, but also parts that had calcified over the years. Iframe-based widgets, scattered configuration, heavy installation. We wanted to build tools that feel like part of the customer's site, not a separate layer pasted on top.
Another big change: AI is no longer a side feature. It's the core of the platform. Our AI assistant learns from your business's pages, documents, and FAQs. When a conversation needs a human, live chat is one click away.
AI at the center, humans where they matter
Gosoft Connect's chat widget combines three modes in a single experience:
- Guided conversation: a step-by-step flow that collects the essentials quickly.
- AI chat: free-form conversation where the AI assistant finds answers in your own content (RAG).
- Live chat: when the conversation needs a person, the right human steps in without breaking continuity.
The visitor can switch between modes naturally, and conversation history follows them.
Technical choices visible to users
- One script tag on the site. No iframe, no complicated installation. Web components give the widget its own styling without disturbing your site.
- No cookies. Analytics are pseudonymous and can be set to wait for the visitor's consent.
- No heavy DOM observers. Our install script doesn't watch the whole site; it hooks page navigation lightly (including Shopify, WordPress, and modern SPA frameworks).
- An experience you can trust. Fast first paint, a discreet nudge system, optimized animations.
Seven products, one platform
The same script tag carries every product that runs on your site:
- GoChat AI+: AI assistant that knows your business
- GoLive: real-time live chat
- GoChat: automated conversation flows
- GoForms: beautiful embedded forms
- GoSlide: a subtle slide-in at the edge of the page
- GoPopUp: attention-grabbing popup
And Q-Forms takes a form off the website: print a QR code, and replies land in your inbox.
You can enable one or many. Configuration happens in one place, with no separate installs per product.
What's next
We're in launch phase, and particularly interested in feedback from our first customers. If you're interested in adopting Gosoft Connect, get in touch and we'll tailor the rollout for you.
Soon we'll share more about the portal, where you'll be able to create a workspace, configure the products, and watch analytics yourself. Until then, we help with onboarding personally.
Update, 25 September 2026: the portal is now in use. Read how its helper, Kollega, builds widgets for you.
