Light and private by default
How Gosoft stays light on your page: a native element instead of an iframe, a small install script and no cookies at all.
Part of your page, not an iframe
Most chat tools inject an iframe, a whole second web page loaded inside yours: heavy to start and walled off from your design. Gosoft mounts as a native, style-isolated element of your page and looks like it belongs.
Only what changes redraws
When a reply streams in, we repaint just the words arriving, never the whole window. The result stays smooth even on an old phone on a weak connection.
A small install script your page never waits for
The install script loads asynchronously, so your page renders without waiting for it. Only the widgets your site uses are loaded, each as its own bundle.
Private by default
No cookies at all, not ours and not anyone’s, and no tracking pixels. A visitor’s state lives in their own browser and expires with the session. If your privacy team wants analytics behind your consent tool anyway, that is one setting.
Yours, in your site’s languages
Themed to your brand down to the corner radius, and speaking the languages you switch on, all from a single install. Not a generic grey bubble bolted onto the corner.
Gosoft vs. a typical chat widget
What you get, next to what a typical chat widget usually gives you.
| Feature | Gosoft | Typical chat widget |
|---|---|---|
| Native page element, not an iframe | Yes | Usually an iframe |
| Light install: your page never waits for the script | Yes | Often heavy |
| Answers from your own content, safety-checked | Yes | Varies |
| No cookies at all, first- or third-party | Yes | Rarely |
| Servers in Helsinki, backups in Germany (AI messages: OpenAI, see below) | Yes | Often outside the EU |
| Retention periods documented and changeable on request | Yes | Varies |
| AI + human handoff in one tool | Yes | Often two separate tools |
The questions customers ask before they start
The same questions come up before every rollout. Here are our answers, with the specifics rather than the reassurance, including the one that is less convenient for us.
- Where does our data live?
- On our own servers in Hetzner’s Helsinki data centre, with encrypted backups in Hetzner’s Falkenstein data centre in Germany. Both sites fall within the scope of Hetzner’s ISO/IEC 27001 certification. Gosoft Oy is not itself certified, and we do not claim to be.
- What about the AI part?
- That is the exception, so we would rather say it than have you find it. AI chat messages go to our sub-processor OpenAI Ireland Ltd, which may pass them to affiliates outside the EEA under Standard Contractual Clauses. Under OpenAI’s API terms, what we send is not used to train their models.
- Do you store visitor IP addresses?
- No. A visitor’s IP address is never written to our database or to any application log. It is held in memory only, long enough to rate-limit abusive traffic, and then discarded.
- How long do you keep our data?
- Chat conversations are deleted 90 days after their last message, form submissions 90 days after they arrive, and leads and analytics after a year. A scheduled job removes the records outright rather than hiding them, at 03:00 in your workspace’s own timezone.
- Who can read your backups?
- Not us, from the server that makes them. Nightly database and file backups are encrypted with a 4096-bit public key, and the platform server holds only the public half: it can write a backup but cannot open one. The private key exists only on a separate backup machine.
The full detail, sub-processors included, is on our security page
Check our claims on your own site
In a demo we show how Gosoft sits in your page with no iframe and no cookies. The security page has every detail.